Privacy policy

1. Introduction

This Privacy Policy describes how DIBON (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Law on Personal Data Protection of the Republic of Serbia.

By using this website, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

When you visit or interact with our website, we may collect the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • IP address
  • Device and browser information
  • Website usage data collected through cookies and similar technologies

3. How We Use Your Personal Data

We use your personal data only for legitimate and clearly defined purposes, including:

  • Processing and delivering orders
  • Communicating with you regarding your order or delivery
  • Providing customer support
  • Improving our website, services, and user experience
  • Sending marketing communications, where legally permitted and with your consent
  • Preventing fraud, abuse, and unauthorized activities
  • Complying with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract (order fulfillment)
  • Compliance with legal obligations
  • Our legitimate business interests, provided they do not override your fundamental rights

5. Sharing of Personal Data

We may share your personal data only with trusted third parties strictly necessary to operate our business, such as:

  • Courier and logistics providers
  • Shopify platform and hosting services
  • IT, analytics, and security service providers

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. International Data Transfers

As we use Shopify and third-party service providers, your personal data may be transferred and processed outside your country of residence, including outside the Republic of Serbia and the European Union.

In such cases, we ensure that appropriate safeguards are in place in accordance with GDPR and applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law.

8. Your Rights

In accordance with GDPR and the Law on Personal Data Protection of the Republic of Serbia, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (“right to be forgotten”)
  • Restrict or object to the processing of your personal data
  • Withdraw your consent at any time, where processing is based on consent

You may exercise your rights by contacting us at:
dibonofficial@gmail.com

9. Cookies

Our website uses cookies and similar technologies to ensure proper functionality, analyze traffic, and improve user experience.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication on this website.

13. Contact Information

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
dibonofficial@gmail.com